Scanners 

For ordinary scanning that does not require transparencies, nearly any scanner will work in the Images module.  We do all testing on Epson Workforce 635 scanner/printers. Epson scanners are first choice,as they work well with EZ2000 Plus.

The following scanners are ones that do NOT work well for some reason:

NEAT ND-1000: Multi-page scanning doesn't work.
DocketPORT 485:  Multi-page scanning doesn't work.
Xerox DocuMate 152: Scanning can cause EZ2000 Plus Dental to crash.

Transparency Scanners
The following scanners are the only ones we are aware of that have a large enough transparency adapter to be used with panos. But be aware that we do not currently directly support transparency scanning, so you will have to use the software that comes with the scanner and then import the image.

Epson V750M $600, 8.5 x 11.7 transparency and very dependable.  Highly recommended.  Put the x-ray in the middle of the scanner bed, not in a corner.  The basic settings to use are professional mode, film with holder, positive film, 24bit color, 300dpi resolution, unsharp mask checked.
Epson Perfection 4990 $600, 8 x 10 transparency area.
Epson 1680 ($1200, 8.5 x 11.7 transparency area, but discontinued)
Microtek Scanmaker 8700 $500, firewire/USB2(fast), 8 x 10 transparency tray.Their software is very hard to use and full of bugs. You can't save to a network folder, you can't change the contrast, the settings are touchy, etc. You also have to cut the ends of your panos. We do not recommend this scanner.
Microtek 9800XL with TMA ($1400, firewire, 12 x 16 transparency area)
UMax 2100XL ($1300, SCSI-II, 12 x 17 transparency area)

The following scanner is for power users only.  It DOES NOT directly scan into EZ2000 Plus Dental.
A very interesting new scanner is the Fujitsu ScanSnap. It does very fast scanning of documents using a document feeder. It costs about $500, which is a very reasonable price for what it does. Please note that it is a very specialized scanner. It does not have a flatbed for radiographs. It also cannot be used directly with EZ2000 Plus Dental because it does not have a TWAIN driver. It uses OCR (Optical Character Recognition) and advanced software to scan directly to PDF (use Adobe Acrobat to view a PDF file) instead of JPG (an ordinary image). So you would put maybe 10 documents for one patient into the feeder and push the start button. All 10 documents would quickly be converted to PDF and placed in a temporary folder. Then, you would go to the OD Images module for the patient, and import the document.  You would be able to see the PDF in the Images module. Users have given positive feedback on this scanner.

Troubleshooting Scanners
-Check to make sure you can use the scanner through Windows.  Go to the Control Panel, Hardware and Sound, Devices and Printers.  Right click on the scanner and Scan now. If the scanner doesn't work from there, it will not work with  EZ2000 Plus Dental.
-Check to see if the scanner came with a TWAIN or WIA driver. If not, you will have to install a generic TWAIN driver.
-Try to update the driver from the manufacturer's website. If driver update fails, try using Microsoft Update.
-Sometimes, newer drivers are not well tested by the manufacturer and can cause unpredictable scanning results (OD hanging after one scan, or OD taking up 50% of the CPU waiting for the scanner, etc..). In this case, installing an older more stable driver can sometimes fix the issue. Example: Epson GT-S50 issue was resolved by installing drivers from the CD.

See Troubleshooting for issues not related to scanners.