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Troubleshooting Installation- Call us for remote installation- or to arrange onsite if necessary (fees apply). Crashes Immediately If instead, EZ2000 Plus Dental crashes immediately after the splash screen and without any useful error message, then it may be that you have a very new computer that does not have the Arial font completely installed. From the Control Panel, open Fonts, Arial. Look for Arial or Arial Regular. Not Black, Narrow, Italic, Bold or any other variation, just plain old Arial. If it's not present, then install Download and run this file from Microsoft: EUupdate.exe. If the problem is on a single workstation, and EZ2000 Plus Dental crashes on startup, or as soon as you select a database, it is possible that the program is not installed or working properly. Go to another workstation, then in the Main Menu, click Setup, Computers, then use simple graphics on the computer instead. Database not Present
1. Are you on a workstation instead of the server? If ez2000 Plus Dental is already working fine on the server, and you are just trying to connect another workstation, then it's most likely a firewall issue, either hardware or software. Make sure to check the Windows firewall as well as any possible firewall that is part of an antivirus program. If you still can't connect from a workstation, then it might be a networking issue such as not being in the same workgroup. If you did a non-standard installation and installed mysql yourself separately, then it might be a security issue such as improper use of mysql username and password. 2. Make sure you are on Windows XP or later.. The program will not install on Windows 98, Windows Me, or Windows 2000. If you're using Linux, the concepts are the same, but the details will be different. 3. Is the MySQL service running? Go to MyComputer and right click (that's the lesser-used button on your mouse). From the menu that comes up, select Manage. Then double click services and applications, then double click Services. Find MySQL in the alphabetical list. See if it's started or stopped. If it's stopped, try to start it. If the service won't start, suspect that an antivirus program is interfering. Try to disable your antivirus software. If you're using McAffee, you may even need to unintall McAffee. If you can't even find the MySQL service in the list, then the MySQL server was not installed correctly. You should redo the installation, making sure to install all items. 4. Did you install it properly? Use the default settings. When in the installer program, all the boxes along the left side should have been checked. Don't change any of the paths or do anything unusual. Read each box as it comes up. You might try reinstalling (you don't have to uninstall anything first), and going nice and slow so you understand what it's doing. 5. Are the database files in the right places? Or is there any improper nesting? Open C:mysqldataez2000plusdental. You should see about 200 files. If the ez2000plusdental folder is missing, or if you do not see the expected files, then they must have been moved. Move them back. You will have to stop the mysql service to move files. Be very careful not to lose anything or make a mess. Never delete anything; instead, rename by tacking on "old" or some numbers representing the date. Remember that if you change the name of the opendental folder, that it must not have a space or any punctuation in the name. 6. See if the database is really running. Open C:Program FilesMySQLMySQL Server 5.0inmysql.exe. If you're using a different version of MySQL server, such as 4.1, then the path might be slightly different. A small black window should open and stay open. If it opens and then goes away, then you need to go to step 3 to get the server running first. If the window is open, type "use opendental" and press Enter. It should say something like "database changed". If so, then the opendental database is running successfully. 7. Are your database files accidentally set to read only? If this is the case, then in the Choose Database window it will usually tell you, "Database is present but not accepting commands" instead of "database not present". Go to C:mysqldata and find the folder called opendental. Right click on this folder and select Properties. Find the box that says Read-only and click on it until it is completely blank. Then, click OK. When given the choice, apply changes to this folder, subfolders, and files. Then try to run EZ2000 Plus Dental. If unsuccessful, restart your computer. You might also try again, because it is sometimes difficult to complete this step perfectly. 8. As a last resort, you can try to install it on a different computer. Replication Scanners Slowness Text Getting Cut Off Other Problems While Using EZ2000 Plus Dental 1. Run the Database Maintenance tool. 2. Make sure you are using the most current version by going to the Update window and checking for updates. If a new build is available for your version, update. 3. Run the Database Maintenance tool again, since improvements are constantly being made to it. 4. Did you use our installer to install MySQL? If not, see the MySQL Server Variables page. 5. Read the manual carefully so that you completely understand how the program is supposed to function. If you are using the most current version, and you think you found a bug, you can let us know about it. We generally only accept bug reports from users who are on a support plan.
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EZ2000 Plus Dental Software 800-273-5033
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